Are the answers below not what you are looking for? Mail to info@bimhuis.nl, or call + 31 20 788 2150.
General information
How do I stay informed about the BIMHUIS program?
Sign up for our newsletter, or just check the calendar.
How does BIMHUIS handle customer data?
Very carefully! Read our privacy statement for more information.
Can I visit the BIMHUIS café and restaurant if I don't attend a concert?
Before a concert the restaurant is only accessible with a ticket for the BIMHUIS or the Muziekgebouw. Reservations can be made here.
Afterwards the café is freely accessible!
I have forgotten my login details for the BIMHUIS website. What now?
Go to the “account” page (via the icon at the top right of the web page), then click “forgot password”. You will then receive an email with a new temporary password and further instructions.
I cannot create an account. How do I solve this?
There may already be an account with your email address. Go to the “account” page (via the icon at the top right of the web page). Click on “forgot password”. You will then receive an email with a new temporary password and further instructions. If you do not receive an email or if it still does not work, please contact us at info@bimhuis.nl
Ordering tickets
How can I buy tickets?
At the box office or online.
More INFO
Do I have to pay transaction costs?
This is not necessary for payments with iDeal or the PodiumCadeaukaart. For payments with PayPal an additional € 2.50 will be charged per transaction.
Something went wrong with my order / I'm having trouble ordering tickets. What should I do now?
Check your spam! Nothing there? Then the online transaction may take too long. If you have any problems, please contact our box office: kassa@bimhuis.nl, or + 31 20 788 2150.
I have lost my ticket, what now?
Can I buy a seat?
At placed concerts, yes. You can choose a seat in the webshop, or let the system select the best spot.
For concerts that are not placed, you do not have a guarantee of a seat and it is simply best to arrive on time.
Can I still get tickets for a sold out concert?
Waiting numbers are usually distributed at the checkout from 6.30 PM. At the start of the concert the uncollected tickets are released. So there is hope!
Are there discounts / discount passes for BIMHUIS?
A reduced rate is available for students or Stadspas. We’ve also got the BIMHUIS card!
More INFO
Can I make a reservation for a concert?
No, unfortunately not.
How do I get a ticket with my We Are Public subscription?
We Are Public members can make a reservation for selected concerts through the We Are Public website. Reservations can be picked up until half an hour before the concert starts.
Plan your visit
What are the opening hours of the BIMHUIS?
The box office of the BIMHUIS is open on concert evenings from 18.30 and at afternoon concerts from one hour before the starting time. Please note that the box office is not open during free concerts and activities.
How can I make a reservation for the BIMHUIS restaurant?
You can make a reservation online.
Is the BIMHUIS accessible for disabled people?
Certainly, visitors with walking difficulties can contact us to reserve a seat (Mon-Fri 10 am-6pm, 020 788 2150).
Read more about it here.
Can I pay with cash and/or debit card at the BIMHUIS?
We are pin only, so you can only pay with pin or credit card.
The concert has been rescheduled or canceled, what should I do?
If a concert is rescheduled or canceled, we will announce this immediately via the website and inform ticket buyers. If you have bought tickets for a rescheduled or canceled concert and you have not yet been contacted by us, please contact our box office: + 31 20 788 2150 / kassa@bimhuis.nl. If concerts are rescheduled or canceled, you will receive a refund or a replacement ticket.
I cannot make it, what now?
Unfortunately, purchased tickets cannot be exchanged or taken back. Take a look at Ticketswap!
The General Visitor Conditions VSCD 2021 apply at the BIMHUIS. These were filed on September 27, 2021, at the Registry of the Amsterdam Court under number 50/2021. A copy of these conditions can be downloaded from here.
Can my children come to the BIMHUIS?
Of course, you can’t start early enough. Special rates apply to children per concert. To be assured of a place, we recommend that you make a reservation for these reduction tickets via kassa@bimhuis.nl. These discounts apply to all concerts organized by the BIMHUIS with the exception of youth concerts.
Is there a cloakroom in the BIMHUIS?
Yes, there is a free and unsupervised cloakroom. BIMHUIS is not liable for loss, damage or theft.
Can I park at the BIMHUIS?
There is parking in the Piet Hein garage, located directly below the BIMHUIS.
Can I bring my photo camera?
It is not allowed to photograph during concerts without permission from the BIMHUIS. Photographers can report to the BIMHUIS, preferably well in advance via press@bimhuis.nl. Rules regarding photography can be found in our house rules.