FAQ

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Before a concert the restaurant is only accessible with a ticket for the BIMHUIS or the Muziekgebouw. Reservations can be made here.
Afterwards the café is freely accessible!

Go to the “account” page (via the icon at the top right of the web page), then click “forgot password”. You will then receive an email with a new temporary password and further instructions.

There may already be an account with your email address. Go to the “account” page (via the icon at the top right of the web page). Click on “forgot password”. You will then receive an email with a new temporary password and further instructions. If you do not receive an email or if it still does not work, please contact us at info@bimhuis.nl

At the box office or online.
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This is not necessary for payments with iDeal or the PodiumCadeaukaart. For payments with PayPal an additional € 2.50 will be charged per transaction.

Check your spam! Nothing there? Then the online transaction may take too long. If you have any problems, please contact our box office: kassa@bimhuis.nl, or + 31 20 788 2150.

At placed concerts, yes. You can choose a seat in the webshop, or let the system select the best spot.
For concerts that are not placed, you do not have a guarantee of a seat and it is simply best to arrive on time.

Waiting numbers are usually distributed at the checkout from 6.30 PM. At the start of the concert the uncollected tickets are released. So there is hope!

A reduced rate is available for students or Stadspas. We’ve also got the BIMHUIS card!
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No, unfortunately not.

We Are Public members can make a reservation for selected concerts through the We Are Public website. Reservations can be picked up until half an hour before the concert starts.

The box office of the BIMHUIS is open on concert evenings from 18.30 and at afternoon concerts from one hour before the starting time. Please note that the box office is not open during free concerts and activities.

You can make a reservation online.

Certainly, visitors with walking difficulties can contact us to reserve a seat (Mon-Fri 10 am-6pm, 020 788 2150).

Read more about it here.

We are pin only, so you can only pay with pin or credit card.

If a concert is rescheduled or canceled, we will announce this immediately via the website and inform ticket buyers. If you have bought tickets for a rescheduled or canceled concert and you have not yet been contacted by us, please contact our box office: + 31 20 788 2150 / kassa@bimhuis.nl. If concerts are rescheduled or canceled, you will receive a refund or a replacement ticket.

Unfortunately, purchased tickets cannot be exchanged or taken back. Take a look at Ticketswap!

The General Visitor Conditions VSCD 2021 apply at the BIMHUIS. These were filed on September 27, 2021, at the Registry of the Amsterdam Court under number 50/2021. A copy of these conditions can be downloaded from here.

Of course, you can’t start early enough. Special rates apply to children per concert. To be assured of a place, we recommend that you make a reservation for these reduction tickets via kassa@bimhuis.nl. These discounts apply to all concerts organized by the BIMHUIS with the exception of youth concerts.

Yes, there is a free and unsupervised cloakroom. BIMHUIS is not liable for loss, damage or theft.

There is parking in the Piet Hein garage, located directly below the BIMHUIS.

It is not allowed to photograph during concerts without permission from the BIMHUIS. Photographers can report to the BIMHUIS, preferably well in advance via press@bimhuis.nl. Rules regarding photography can be found in our house rules.